KungFuDirect.com always tries to provide the best customer service possible. If you are not satisfied with your purchase for any reason, please contact us as soon as possible to make an arrangement for a return or exchange.
Returned merchandise will only be accepted if returned within 30 days of the purchase date. Authorization is required for all returns. Please contact us before sending your return to us. Unauthorized returns will be rejected without liability. The customer is responsible for the shipping costs for the return. Returns can be made for a refund or store credit, whichever you prefer.
Exchange merchandise will also only be accepted if returned within 30 days of the purchase date. Exchanges can be made for another size or color of the same item. You can also make exchanges for different items, and pay the difference of the product cost. The customer is responsible for the shipping costs both ways for exchanges. Authorization is required for all exchanges. Please contact us before sending your exchange to us. Unauthorized exchanges will be rejected without liability
Merchandise for returns or exchanges must be received back to our warehouse in an undamaged, unused, and 100% resalable condition. Restocking charge of 15% for stock merchandise, and 20% for non-stock merchandise may be applicable. Custom merchandise is not returnable unless defective.
Shoe returns and exchanges will only be accepted if shoes are not worn other than to just try them on.
Videos, DVD, and books can be only exchanged for the same title if defective from the manufacturer.
Defective merchandise can be returned to us for a refund or exchange at no charge. Authorization is required for all returns. Please contact us before sending your defective merchandise to us. Unauthorized returns will be rejected without liability.
Improperly used merchandise will not be accepted for refund or exchange. Please refer to the product descriptions for the intended use of any product. If you have any questions about the designed use for any item, feel free to contact us by phone or email.
Items received damages. If any item was damaged during shipping, please contact us right away. For additional safety, be sure to purchase shipping insurance.