KungFuDirect.com
Providing High Quality & Affordable Wushu Equipment!
Phone: 1-877-590-9999 | Email: order@kungfudirect.com
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>> Index > Frequently Asked Questions

- How Do I Open an Account?
- How to Place order?
- What are your prices?
- I want to purchase a large amount; do you offer additional discounts?
- Which payment options do you accept?
- How can I place an order for out-of-stock products?
- How much do you charge for shipping?
- How soon will you ship my order?
- How long will it take for my order to arrive?
- Do you ship internationally?
- Do you offer expedited shipping?
- Where will my order ship from?
- Can I pick up my order at your facility?

- How Do I Open an Account?
KungFuDirect.com offers both individual and wholesale accounts.  All customers qualify for an individual account, in which your basic customer details will be saved.  Wholesale accountholders must provide proof of a current business license or reseller’s license, as well as your business contact information to be verified by KungFuDirect.com

Accountholders will receive promotional benefits such as:
1. Coupon Codes for discounted prices or free shipping!
2. Opportunities to win KungFuDirect gift certificates

- How to Place order?
You can order online by selecting the appropriate size or color options, adding them to your cart, and clicking to check out; This is the easiest and best way to order. Our inventory as well as specials deals are updated online daily. You may also order by phone or at our local store during business hours.

- What are your prices?
Our prices vary from item to item. By clicking on the item you are interested in, you will be able to view the price of each item.

- I want to purchase a large amount; do you offer additional discounts?
For orders over $1,000.00USD, we may offer either 5-10% discounts or free shipping for that order (in the form of future store credit).  Discounts offered will vary on a case by case basis; please contact us at the time of order for your discount.  This offer does not apply to previously placed orders.

- Which payment options do you accept?
We accept payment via Visa, Mastercard, Discover, and American Express.  We also accept check and money orders.  Personal checks must clear before your package is shipped.

- How can I place an order for out-of-stock products?
For out of stock items, you can request to put the item on backorder, or request to be notified when it is back in stock.  Please contact us for an estimate of when the item will be back in stock.

- How much do you charge for shipping?
Shipping charges vary from order to order, depending on the size and weight of your package.  At checkout, you can compare rates via USPS and FedEx.  If you are shipping to a commercial location, it is recommended that you ship via FedEx Ground; please click “commercial location” at the time of checkout to unlock this option.

- How soon will you ship my order?
Orders placed before 12:00PM PST will normally ship on the same business day.  Orders placed after 12:00PM PST will normally ship on the next business day.  Orders placed over the weekend or holidays will normally ship on the next business day.  Exceptions may apply in the event of extended holidays.

- How long will it take for my order to arrive?
Standard shipping will generally arrive at its destination between 3-7 business days.
As soon as your order ships, we will email you a tracking number. You can track your package through our website.

- Do you ship internationally?
Yes, we ship to international locations, please contact us if you do not see your designated country at time of checkout.

- Do you offer expedited shipping?
Yes, we offer expedited shipping options at the time of checkout. USPS Priority Mail or Express Mail, and FedEx 2Day or Next Day shipping options are all available.

- Where will my order ship from?
Your order will ship from Sunnyvale, California.

- Can I pick up my order at your facility?
Yes, we welcome our customers to visit our local store to pick up orders.  Simply place your order online and choose the “Will Pickup” option.
We are located at:
1292 anvilwood Court, Sunnyvale CA 94089